Does speaking to Indian call centres really frustrate you?

I have had a fraud problem with my debit card recently and have had to deal with my UK banks dreadful Indian call centre. What a performance, they do not understand you properly and I sure as hell could not understand them either, in fact it probably annoys them as much as it does me! Does it irritate you having to ask what? pardon? every 3 seconds? I appreciate it is a lot cheaper for the banks etc but should UK banks/business's be forced to provide better, coherent customer service?